MyPrint Upgrade - February to April 2024 <p>The MyPrint app on all UniSC printers is being upgraded. Each printer will be upgraded, campus by campus, and one printer at a time.</p> <h4>What is the upgrade schedule?</h4> <ul> <li>Thompson Institute (New building) - 8/2/2024</li> <li>SCUH / SCHI - 8/2/2024</li> <li>Moreton Bay (All buildings) - 12/2/2024</li> <li>Sippy Downs - TBA (March/April 2024)</li> <li>Gympie - TBA (March/April 2024)</li> <li>Fraser Coast - TBA (March/April 2024)</li> <li>Caboolture - TBA (March/April 2024)</li> <li>Morayfield - TBA (March/April 2024)</li> <li>SouthBank - TBA (March/April 2024)</li> </ul> <h4>What features are included in the new version?</h4> <ul> <li> <h6>New Scan To Me experience</h6> <ul> <li>You now have to log in to use the scanners, so your email address can be automatically populated.</li> <li>Scans will be emailed to your MyPrint account email, and from your MyPrint account email.</li> <li>You no longer have to add your email address to the address book.</li> <li>You can still select to type in a different email address, however we recommend as best practice, to email the scan to yourself and forward the email with the scan attached to your desired recipient - so if the recipient replies, you recive the reply.</li> </ul> </li> <li> <h6>Quicker printing</h6> <ul> <li>If you have printing to release, you will automatically land in the print release screen when you log in - One less click.</li> </ul> </li> <li> <h6>New Copy and Scan experience</h6> <ul> <li>To access the copier and scanner, login the MyPrint app and then select <strong>Copy or Scan</strong>.</li> <li>New, easier to use, Copy and Scanner apps will be available to use.</li> <li>Once you have finished copying or scanning, select Logout on the home screen to retunr to your MyPrint session. Press logout again to logout of MyPrint.</li> </ul> </li> </ul>

How to log in / log out of a printer <ul> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0012440" data-anchor="?id=kb_article_view&amp;sysparm_article=KB0012440">How to log in to a printer</a></li> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0013494" data-anchor="?id=kb_article_view&amp;sysparm_article=KB0013494">How to log out of a printer</a></li> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0013495" data-anchor="?id=kb_article_view&amp;sysparm_article=KB0013495">How do I get back my printing session from the Copy or Scan function screen, on a printer?</a></li> </ul>

How to print <p>When you send your files to print, from a UniSC computer or from your own device, your job job sits in the queue for 24 hours, waiting for you to release it from any <strong>any printer, any time</strong> at <strong>any campus.</strong></p> <p><strong>NOTE:</strong> The <strong>Black</strong> or <strong>Colour</strong> print properties are default to double-sided to reduce waste and make printing more sustainable and environmentally friendly. Refer to <a rel="noopener" href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0012439" target="_blank" title="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0012439" data-cke-saved-href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0012439" data-interception="off">How to change your print properties</a> to print single-sided.</p> <ul> <li><strong>RECOMMENDED</strong> - <a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0010968" data-anchor="?id=kb_article_view&amp;sysparm_article=KB0010968">How to print from a UniSC computer</a></li> <li>BASIC PRINTING ONLY - <a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0012456" data-anchor="?id=kb_article_view&amp;sysparm_article=KB0012456">How to print from your own device using WebPrint</a></li> <li><a rel="noopener" href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0012439" target="_blank" title="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0012439" data-cke-saved-href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0012439" data-interception="off">How to change your print properties</a></li> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0012221" data-anchor="?id=kb_article_view&amp;sysparm_article=KB0012221">How to release your prints at a printer</a></li> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0013495" data-anchor="?id=kb_article_view&amp;sysparm_article=KB0013495">How do I get back my printing session from the Copy or Scan function screen, on a printer?</a></li> </ul>

How to photocopy <ul> <li><a rel="noopener" href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0012441" target="_blank" title="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0012441" data-cke-saved-href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0012441" data-interception="off">How to photocopy</a></li> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0013495" data-anchor="?id=kb_article_view&amp;sysparm_article=KB0013495">How do I get back my printing session from the Copy or Scan function screen, on a printer?</a></li> </ul>

How to scan <ul> <li><a rel="noopener" href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0012442" target="_blank" title="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0012442" data-cke-saved-href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0012442" data-interception="off">How to scan</a></li> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0013495" data-anchor="?id=kb_article_view&amp;sysparm_article=KB0013495">How do I get back my printing session from the Copy or Scan function screen, on a printer?</a></li> </ul>

How to set or change your 4 digit PIN <ul> <li><a rel="noopener" href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0012219" target="_blank" title="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0012219" data-cke-saved-href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0012219" data-interception="off">How to set your 4 digit PIN</a></li> <li><a rel="noopener" href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0012213" target="_blank" title="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0012213" data-cke-saved-href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0012213" data-interception="off">How to change your 4 digit PIN</a></li> </ul>

Login: Printer <ul> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0013466">I forgot my four-digit pin.</a></li> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0013465">I can't login to a printer (insufficient funds error).</a></li> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0013467">I can't login to a printer (account not found error).</a></li> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0013468">I can't login to a printer (account in use error).</a></li> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0013469">I can't  login to a printer (account is locked error).</a></li> </ul>

Login: MyPrint portal <ul> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0013489">I can't login to the MyPrint portal (incorrect username or password error).</a></li> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0013490">I can't login to the MyPrint portal (account already exists error). </a></li> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0013492">I can't login to the MyPrint portal (account is locked error). </a></li> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0013491">I can't create a guest account on the MyPrint portal (email exists error). </a></li> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0013493">I can't login to my guest account on the MyPrint portal.</a></li> </ul>

Payment/Credit <ul> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0013484">I added credit online but it isn't showing on my account. </a></li> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0013485">I tried to add credit online but my credit card was declined.</a></li> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0013486">I haven't got the SSAF print credit this year.</a></li> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0013487">I haven't got the HDR print credit this semester.</a></li> </ul>

WebPrint <ul> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0013470">I uploaded a file to WebPrint but it had a processing error.</a></li> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0013471">I can't get my file to print the way I want using WebPrint.</a></li> </ul>

Printers <ul> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0013472">A printer needs paper or toner.</a></li> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0013473">What does the blue flashing light mean?</a></li> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0013474">What does a red flashing light mean?</a></li> </ul>

Printing <ul> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0013488">I released my print jobs but nothing printed out.</a></li> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0013475">I released my print jobs but only half of my jobs printed.</a></li> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0013476">I can't see my print jobs when I log into a printer.</a></li> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0013477">I selected colour but my job printed in black.</a></li> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0013478">My print out doesn't look right.</a></li> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0013479">I used WebPrint to upload a standard but it's printing error pages.</a></li> </ul>

Scanning <ul> <li><a href="https://usc.service-now.com/connect?id=kb_article_view&amp;sysparm_article=KB0013480" data-anchor="?id=kb_article_view&amp;sysparm_article=KB0013480">I scanned to email but it hasn't arrived.</a></li> </ul>