We recently made some important changes to UniSC’s Microsoft 365 systems, to bring your student accounts into the same ‘tenant’ as staff accounts.

Log in issues when trying to select your class times?

Open your chosen browser (Chrome, Safari or Edge) and then open a new private browser window by pressing Ctrl-Shift-N (on Windows) or Command-Shift-N (on macOS). This should enable you to log in successfully.

Following this work, you may need to complete the steps below to access your account:

1. Clear your web browser's cache (PDF).
2. Close then relaunch your web browser.
3. Go to https://outlook.office365.com/owa/usc.edu.au/ and log in with your UniSC username and password.
4. Once you log in, you may need to update your UniSC password. (When prompted, enter your current and new passwords.)

Once you've completed steps 1–4 and are able to access your account via a web browser, you can move onto step 5 (if you need to).

5. If you've been accessing your UniSC email or OneDrive via an app on your own device, or you've downloaded Microsoft 365 to your own device using your UniSC account, you may need to update your account/profile before these will work again. Follow the instructions below.
   • How to update your UniSC email, OneDrive or Microsoft apps on a Windows computer
   • How to update your UniSC email, OneDrive or Microsoft apps on a MacOS computer
   • How to remove and re-add your email account on Android apps
   • How to remove and re-add your email account on iOS apps
   • How to remove and re-add your OneDrive account on Android or iOS devices

If you've completed the steps above and still can't log in or access your email/files, get in touch with the Student IT Help Desk.

In late December, we’ll be making important changes to UniSC’s Microsoft 365 systems, to bring your student accounts into the same ‘tenant’ as staff accounts. This means that from next year, we’ll be able to roll out easier sharing and collaboration between students and staff (using Microsoft Teams, for example), increased security, and a better digital environment for everyone.

Because of this work, there will be an outage of all student systems except USC Central and Sonia (including student email, OneDrive, the Student Portal, Canvas and Library databases) from Wednesday 27 to Friday 29 December. You won’t lose any data, but you won’t be able to log in or access your emails or files during this time.  

What you need to know: 

• Your email address and passwords will remain unchanged and will not be impacted by the migration. 
• Any emails received during the outage will be securely stored and delivered once the migration is completed. 

When the work is complete, you’ll be able to log in and access everything as normal and shouldn’t notice anything different, unless:

• You haven't changed your UniSC password in a while – if that's you, you'll need to reset your password before you can log in again. (You can also reset your password now to get ready.)
• You have been accessing your UniSC email using an app on your mobile device (including the Outlook app or your native mail app). You will need to remove your profile and re-add it.

What you need to do: 

As soon as possible, please: 

• Clear the deleted items in your UniSC student email account – follow this handy how-to guide.
• Remove any non-study related files from your OneDrive (such as personal music, movies or photos) as per UniSC policy.
• Lastly, please remove duplicate files from your OneDrive. Refer to this how to guide.  
• Help us spread the word about this outage by telling others.

We know that most of you will be enjoying the holidays and not thinking about uni during the outage – but if you’re concerned about this, or have questions about what to expect, get in touch with Student Central or the Student IT Help Desk.